Services Offered

Industries Served by Haiti’s BPO Sector

  • Banking, Financial Sector and Insurance
  • Healthcare and Pharma
  • Utilities
  • Telecom, Media and Entertainment
  • Governments and Non-Profit Agencies
  • Retail

Services offered by Haiti’s BPO Sector

Following are some of the services that can be offered by Haiti’s BPO sector.

Service Lines
Voice Inbound Customer Care Help Desk & Concierge Technical Support Order Processing
Appointment Management Inquiry handling Toll Free Services IVR Management
Voice Outbound Telesales/ Tele Marketing Promotion Campaigns Billing & Collections Lead Generation
Business Development Appointment Setting Cross Selling & Upselling Market Research & Surveys
Back Office/Transaction Based Services Data Entry and Analysis Document Processing Finance & Accounting Claims Rebate Authentication
Revenue Cycle Management Card & Loan Collections Billing & Invoicing Transcription Services
KPO Services Chat Support & Social Media Management Email Management Graphic Designing Language Translation
Digital Marketing Vertical Specific Services Omni Channel Services Content & Collateral Development

Current BPO Service Delivery in Haiti

  • There are nearly 800-1000 people employed in the BPO sector in Haiti
  • More than 75+ clients are serviced across all key verticals by the BPO service providers in Haiti
  • The geographies that are currently serviced from Haiti are: USA, Canada, UK, Jamaica and other Caribbean countries