Interview Avec Stephanie Laguerre

(Interview with Stephanie Laguerre, Customer Care Director, Access Haiti) How did you start working in the BPO sector? I simply gave my resume to someone and in March 2006, I got a call from Digicel. I joined it successfully as a part-time agent. I had 1-month full training which prepared me on how to assist

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Interview avec Jonathanne SEVERE

Comment  Jonathanne SEVERE a-t-elle commencé dans le secteur du BPO ? Cette question me renvoie  à une décennie d’aujourd’hui, en 2006, quand je bouclais a peine mes études universitaires. Au fait, je suis Economiste de formation. En 2006 justement Digicel a fait un echo avec son lancement en Haïti. J’y ai fait parvenir mon CV (vide

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Future of the global outsourcing industry

There are several new technologies that are emerging and are increasingly adopted by service providers in the IT/BPO sector. This is expected to have a significant impact on global IT/BPO outsourcing. Some of these technology-driven trends that will direct the future of the global outsourcing industry include: Automation/Process Automation – Eliminating human intervention in a

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